A little help
Support
Stuck on a tool, an export, or a purchase? Start here.
The documentation walks through modeling, painting, and exporting.
Get in touch
For help with isopxl, email himimby@gmail.com.
Include your iPhone model, iOS version, app version, and the steps that led to the issue. A screenshot helps. Only attach a project if you’re comfortable sharing its contents.
Common questions
Where are my projects saved?
Inside the app on your iPhone. Export an editable .isopxl file from the editor menu to keep a separate backup. Avoid deleting the app when troubleshooting until you’ve backed up important work.
My purchase isn’t showing up.
Open Purchase Isopxl… in the main menu, then choose Restore Purchases. Check that you’re using the same Apple Account and have an internet connection. A pending purchase must be approved before the unlock takes effect.
Why did exporting four views use only one free export?
The allowance counts completed PNG batches, not individual images. One batch can contain one, two, three, or four views.
My OBJ model has no texture in another app.
Keep model.obj, model.mtl, and texture.png in the same folder. Check that your 3D app loads the material and texture. Choose nearest-neighbor texture filtering for crisp pixels.
Can I get a refund?
Apple handles App Store purchases and refund requests. Visit Apple’s Report a Problem page to check your options.